FAQs
FAQ 1: How do I place an order?
Answer: You can place an order by [online, email, and direct messages on social media platforms]. If you have any questions or need assistance, please don't hesitate to contact us at [cosmocreatio@gmail.com].
FAQ 2: What is your return policy?
Answer: We innerstand that sometimes returns are necessary. Our return policy is as follows: notify us that you want to make a return, 30-day return policy, item cannot be damaged, and then a return address will be sent to you.
FAQ 3: How long does shipping take?
Answer: Shipping times vary depending on the destination,type of shipping method chosen and products purchased [ex: a bracelet may arrive before clothing items because they are shipped from different places]. Our standard shipping typically takes [3-7 business days].
FAQ 4: Do you offer discounts or promotions?
Answer: Yes, we regularly offer special promotions and discounts to our customers. Sign up for our newsletter or follow us on social media to stay informed about our latest deals.
FAQ 5: Can I cancel my order?
Answer: Please contact us immediately if you need to cancel your order. We will do our best to accommodate cancellations before [24 hours]. After that time, we may not be able to cancel the order.
FAQ 6: How do I track my order?
Answer: Once your order ships, you will receive an email with tracking information. You can use this information to track your package's progress on the shipping carrier's website.
FAQ 7: Can I return a gift?
Answer: Yes, we allow returns on gifts. Please contact us within [30 days] to initiate the return process and receive a refund or exchange.
FAQ 8: How do I contact customer service?
Answer: You can reach our customer service team by email at [cosmocreatio@gmail.com], or through our website's contact form.
FAQ 9: Is my personal and payment information secure?
Answer: Yes, we take the security of your personal and payment information very seriously. Our website uses [ SSL encryption] to ensure that your information is protected.
